Mohammadreza Molavi
IT Support & Infrastructure
Mohammadreza Molavi
About Me
I began my IT career in Help Desk Support, gaining hands-on experience in troubleshooting hardware, software, connectivity, and user-related technical issues. Over time, I took on broader responsibilities across IT systems and infrastructure, including server support, backup, monitoring, and technical operations.
Alongside my practical IT experience, I completed my bachelor's degree and achieved TELC Deutsch B2 certification, continuing to develop both my technical and professional skills.
- Residence Tehran, Iran
- e-mail info@molavireza.ir
- Phone +989129351422
Languages
- Persian Native
- English Professionally
- German B2 (TELC Certified)
What I Do
Help Desk & Technical Support
I provide practical technical support to end-users, diagnosing and resolving hardware, software, connectivity, and system issues. My focus is clear communication, structured troubleshooting, and minimizing downtime.
Hardware Deployment
I assemble, configure, and maintain computer systems from individual components, matching hardware to operational requirements and testing systems before deployment for reliable day-to-day use.
Backup & Recovery
I support backup and recovery operations for business-critical systems using Veeam Backup & Replication, with a focus on reliable backups, recovery readiness, and reducing the impact of hardware or data failures.
IP CCTV
I configure and maintain IP-based surveillance systems, including camera setup, network connectivity, recording infrastructure, and ongoing troubleshooting to keep systems available and reliable.
Infrastructure Monitoring
I use tools such as The Dude, SolarWinds, and PRTG to monitor servers, network devices, and critical services, helping identify issues early and maintain reliable IT infrastructure.
Hosting & DNS Administration
I manage hosting environments with cPanel and DirectAdmin, including domain and DNS configuration, email services, account management, and website deployments.
By The Numbers
PC Cases Assembled
+100Years of IT Experience
+3AD Accounts Managed
+200Resume
Timeline
2024-2026
Education & Language CertificationBachelor's Degree & German Language (B2)
- Completed bachelor's degree while continuing to develop technical and professional skills
- Achieved TELC Deutsch B2 language certification
- Strengthened technical and professional skills alongside academic and language development
2022-2024
Ebrahim CoIT Support
- Over 2 years of hands-on experience in IT support and technical operations
- Supported users, hardware, software, connectivity, and day-to-day IT systems
- Applied practical knowledge of PC assembly, maintenance, and troubleshooting
- Worked with Active Directory and enterprise IT administration tasks
- Supported the implementation and maintenance of IT systems and infrastructure
- Diagnosed technical issues and resolved incidents in a structured, practical manner
2021-2022
DANAPEYVASTHelp Desk
- 1 year of hands-on experience in providing technical support as a Help Desk
- Assisted clients with technical issues and resolved them promptly
- Utilized excellent communication and problem-solving skills
- Demonstrated ability to work under pressure
- Prioritized tasks effectively
- Maintained a positive attitude while dealing with clients and their issues
My Skills
CompTIA A+
MCSA
VoIP (Issabel)
Active Directory
ManageEngine Desktop Central
CCNA
Firewall (Kerio Control)
LPIC-1
HTML/CSS
Configure Several Types of VPNs
Veeam Backup & Replication
cPanel & DirectAdmin
VMware ESXi
Professional Skills
- Technical Troubleshooting
- Problem-Solving
- Incident Handling
- System Administration
- Infrastructure Monitoring
- Documentation
- Quality Control
- Technical Communication
Portfolio
A short log of recent infrastructure, network, and cloud deployment work — case by case.
